Ethoca

We are all about finding clear information and actionable data.

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We believe in the power of closing the information gaps that make the chargeback process seem like obscure knowledge at the center of a trap-filled labyrinth. If you know more about the maze you might not be able to avoid navigating it, but you can get a lot closer to getting out with confidence.

Ethoca is a secure network for card issuers and merchants

Dispute.com is powered by Products under the Ethoca banner, including:

• Ethoca Consumer Clarity™, which provides easily-parsed information to issuers and cardholders through their bank app. The ability to easily recognize purchases decreases disputes that come from confusion about transactions, improving the overall customer experience and reducing first-party fraud and chargeback costs.
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• Dispute.com Ethoca Alerts connect issuers, acquirers, and merchants. It allows these entities to share fraud and dispute data, speeding up resolutions. Through fraud-alerts provided in real time, merchants can identify fraud, stop order fulfillment, issue refunds, and prevent the need for chargebacks.
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• Our Fraud Insights for Merchants provides a thousand-foot perspective of Mastercard fraud, chargeback and decline data, which helps merchants take preventative action towards potential fraud before it gets out of hand.

Products like these are tools in our Merchant Solutions Toolkit.

Dispute.com and Ethoca improve customer experiences. We decrease CPN fraud, and generally prevent the scenarios that lead to chargebacks. Partnering with Ethoca is a winning choice. Imagine chargebacks as a maze. It can be disorienting and frustrating, but every maze has a way out. The real game-changer is knowing the way from the very beginning.