Verifi

We are all about streamlining the dispute process, preventing chargebacks, and protecting against fraud.

Outsourcing dispute representment, if the people getting the outsourcing contract know their jobs, gives merchants a lot more tools to recover revenue they might lose to the chargeback process.

Verifi powers us with our Next Generation Post Purchase Solutions

Together: Dispute.com and Verifi gives merchants a wider suite of tools for creating better customer satisfaction, which has a definite impact of decreasing chargebacks.

• Order Insight® provides issuers and cardholders detailed purchase information from sellers via a global data-sharing network to prevent disputes at first customer inquiry.
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• Pre-Dispute Resolution

• Rapid Dispute Resolution (RDR) automatically resolves pre-dispute cases with participating RDR issuers using a robust decision engine, customized by seller for real-time resolution
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• Cardholder Dispute Resolution Network™ (CDRN®) gives merchants tools to resolve pre-dispute cases directed by participating CDRN issuers within 72 hours by seller-initiated refund.

Verifi’s chargeback management process is designed to empower merchants to head off the expenses of the dispute process before they get expensive. An improved customer complaint handling strategy may look expensive, but it will have a strong impact on revenue affected by chargeback expenses.

Dispute.com believes in the power of closing the information gaps that make the chargeback process seem like obscure knowledge at the center of a trap-filled labyrinth.

If you know more about the maze you might not be able to avoid navigating it, but you can get a lot closer to getting out with confidence.

"Imagine chargebacks as a maze. It can be disorienting and frustrating, but every maze has a way out. The real game-changer is knowing the way from the very beginning. That's where we come in." - Dispute.com

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